A customer portal
your clients will actually use.
Your customers request quotes, follow their shipments, download documents and talk to your team — on the web and in the DO IT Cargo app for iOS and Android. Fewer "where is my cargo?" emails, closer relationships.
Self-service that keeps customers close
Quote requests in seconds
Customers type, paste or speak a request; the form fills itself and lands in your inquiries.
Live shipment tracking
Timeline, map and milestones for every shipment, updated automatically.
Documents in one place
Customers download what you share and upload what you need — no attachments lost in email.
Chat with your team
One conversation per shipment, with voice notes and files, kept with the deal.
Balances and due dates
What they owe and when it's due, always current.
Your link, your customers
A request form link for your website and invitations by email, link or code.
Customers see their shipments. Never your margins.
The portal shows each customer exactly their own quotes, shipments, documents and balances. Your costs, vendors and internal discussion stay inside your team.
- Web portal plus iOS and Android app
- Notifications at the moments that matter
- Two-step sign-in for customers
- Customers can choose their language
Frequently asked questions
What is a freight forwarding customer portal?
It is a secure website and app where a forwarder's customers request quotes, track their shipments, get documents and message the team — without email back-and-forth. DO IT ALL SOFT includes one in every subscription, on the web and as the DO IT Cargo mobile app.
Do customers pay for the portal?
No. Your customers use the portal and the mobile app free of charge. It is part of your DO IT ALL SOFT subscription.
Can customers see my costs or other customers' shipments?
No. Each customer sees only their own quotes, shipments, documents and balances. Costs, vendors, margins and your internal chat are never shown.
How do customers join?
Invite them by email, share a link or a code, or let them request a quote through your public request form. You stay in control of who gets access.
Related features
Track ocean containers and air waybills automatically: milestones, ETA changes and delay warnings on every shipment, with customers updated for you.
Two apps: DO IT for your team (quotes, shipments, chat, email, push) and DO IT Cargo for your customers to request quotes and track shipments.
A conversation on every quote and shipment, direct and group chats, voice messages, mentions and push notifications. Team talk that stays with the deal.
See everything.
Focus on strategy.
Start without stopping your business. Free trial up to 90 days — no setup fee, no hidden fees.