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Your data

Delete your account

This page explains how to delete your DO IT ALL SOFT account and the personal data tied to it. It applies to the DO IT ALL SOFT Business app, the DO IT ALL SOFT customer app, and the web platform — one account works in all of them.

How to request deletion

  1. Email privacy@doitallsoft.com from the email address you sign in with, with the subject “Delete my account”.
  2. Tell us which app you use: the Business app (you work for a freight forwarder) or the customer app (you are a forwarder's client).
  3. We confirm your request by email and complete the deletion within 30 days. If you write from a different address, we first ask you to confirm the account is yours.

Email a deletion request →

What we delete

  • Your login — you can no longer sign in on the web or in either app.
  • Your name, email address, phone number and profile photo.
  • Your sign-in sessions, the devices registered for notifications, and your personal settings.

Voice input (speaking to the AI assistant instead of typing) is never stored, so there is no recording of it to delete.

What is kept

  • Business records stay with the company that owns them. Quotes, shipments, documents and message history you created with or for a company remain in that company's records; your name on them is anonymized.
  • Records we must keep by law, such as invoices, are kept for the legally required period.

If you work for a company that uses DO IT ALL SOFT

Your account belongs to your company's workspace. Your company's administrator can remove your access at any time; for the personal data in that workspace, contact your company first — it controls that data, and we help it fulfil your request. A company owner can ask us to delete the whole workspace by writing to the address above.

Deleting some data without deleting your account

You can delete your own chat messages, voice messages, files and notes in the app at any time, without deleting your account. To have other personal data removed while keeping your account — for example your phone number or profile photo — email privacy@doitallsoft.com from the address you sign in with and tell us what to delete; we complete it within 30 days.

The full details are in our Privacy Policy (sections “Retention” and “Your Rights”).