Effective date: August 8, 2026
These Terms of Use (the "Terms") are a binding agreement between DO IT ALL SOFT, 910 Lorinda Dr, Glendale, CA 91206, USA ("we", "us", "DO IT ALL SOFT") and the company that registers a workspace (the "Customer", "you"). By creating a workspace, accepting these Terms during registration, or using the service, you agree to them on behalf of your company and confirm you have authority to do so.
1. The Service
DO IT ALL SOFT is a software platform for freight forwarding and logistics companies: inquiry and quote management, shipment management and tracking, a customer portal, email integration, document generation, accounting and commission tooling, and AI-assisted features (together, the "Service"). We may improve, extend, or modify features over time; we will not materially reduce the core functionality you pay for during a paid period without notice.
2. Software Only — No Freight Services
DO IT ALL SOFT provides software. We are not a freight forwarder, NVOCC, ocean or air carrier, customs broker, or transportation intermediary, and we do not provide, arrange, or broker transportation, warehousing, customs clearance, or cargo insurance. All freight services managed through the Service are provided solely by the Customer and its carriers and agents under their own licences, contracts, and tariffs. We do not own or operate vessels, aircraft, trucks, or other transport equipment, and we are not a party to any shipping contract concluded through the Service.
Accordingly, we are not responsible for shipping delays, cargo loss or damage, customs clearance or import/export compliance, the accuracy of quotes, rates, transit times, or delivery estimates, insurance coverage or claims, or any act or omission of a freight forwarding company or carrier. People the Customer invites into its customer portal deal with the Customer alone for all shipping matters: they should verify the Customer's credentials, licences, and insurance independently and direct all shipping inquiries, claims, and disputes to the Customer. Compliance with shipping regulations, sanctions, and customs requirements is solely the responsibility of the Customer and its own customers.
3. Accounts and the Owner
Each workspace has an account owner — the person who registered it or to whom ownership was later transferred by us on written request. The owner is our single point of contact for billing and legal matters and is responsible for: keeping credentials confidential, the actions of every user invited into the workspace, and ensuring users comply with these Terms. You must provide accurate registration and billing information and keep it current. You must notify us promptly of any suspected unauthorized use of an account; we are not liable for loss caused by a failure to keep credentials secure. We may decline a registration at our reasonable discretion.
4. Subscription, Trial, and Payment
4.1 Pricing. The Service is sold as a subscription (per-user seats or an agreed bundle). Current pricing is shown at checkout; negotiated terms in a signed order or registration link override the public pricing.
4.2 Trial. New workspaces receive a free trial (default 14 days; length stated at registration). A valid payment method is required before the trial starts. When the trial ends, the payment method is charged automatically and the subscription continues monthly until cancelled. Seats may be capped during the trial.
4.3 Seats and limits. Each paid seat contributes to workspace-level usage allowances (such as tracked shipments, connected inboxes, and AI credits) as described at checkout or in your order. Allowances are pooled across the workspace. When an allowance is exhausted, the related feature pauses for new consumption until the allowance renews or seats are added; we never delete data because a limit was reached.
4.4 Payment failures. If a charge fails, we retry. While retrying, access continues. If payment ultimately fails, the workspace enters a read-only period (data visible, changes disabled), after which access is limited to the owner and the billing page until payment is completed. We do not delete your data for non-payment.
4.5 Cancellation. You may cancel at any time; cancellation takes effect at the end of the paid period. Fees already paid are non-refundable except where the law requires otherwise. After cancellation your data remains stored and you may reactivate; you may also request an export (Section 9) or deletion.
4.6 Price changes. We may change pricing with at least 30 days' notice; changes apply from your next billing period after the notice period.
4.7 Taxes. Fees are exclusive of taxes. You are responsible for all sales, use, VAT, GST, and similar taxes arising from your subscription (excluding taxes on our income); where we are required to collect them, they are added to your invoice.
5. Acceptable Use
You agree not to: (a) use the Service unlawfully or to infringe others' rights; (b) probe, breach, or circumvent security or usage limits; (c) resell, sublicense, or provide the Service to third parties as a service bureau; (d) upload malicious code; (e) use the Service to send spam; (f) exceed reasonable operational use in a way that degrades the Service for others (we may apply fair-use safeguards to unmetered features).
6. Competitors, Copying, and Intellectual Property
6.1 Our IP. The Service — including software, design, workflows, interfaces, documentation, and all improvements — is and remains our exclusive property. You receive only a limited, non-exclusive, non-transferable right to use the Service for your internal business during your subscription. No other rights are granted.
6.2 No competitive use. You may not access or use the Service if you develop, operate, or plan to develop a product that competes with it, and you may not use the Service to benchmark, monitor, or analyse its functionality, performance, or design for a competitor's benefit. We may terminate a workspace we reasonably believe breaches this clause.
6.3 No copying. You may not copy, reproduce, adapt, translate, or create derivative works of the Service; reverse engineer, decompile, or attempt to derive its source code (except to the extent a law expressly permits it notwithstanding this clause); systematically extract its structure, features, or content to recreate them; or remove, alter, or obscure any copyright or proprietary notices.
6.4 Confidentiality. Non-public aspects of the Service (including negotiated pricing, beta features, and technical details) are our confidential information; you will not disclose them except as required by law.
6.5 Feedback. If you send us ideas, suggestions, or feature requests, we may use them freely and without obligation or attribution; you grant us a perpetual, irrevocable, royalty-free licence to do so. Your operational data remains yours (Section 8).
7. Third-Party Services
Parts of the Service rely on third parties (payment processing, cloud hosting, email provider APIs, shipment-tracking data providers, AI model providers — listed in the Privacy Policy). We are not responsible for third-party outages or data inaccuracies (e.g., carrier tracking events), though we choose and monitor providers with care. Integrations depend on third-party APIs and may need to change if a provider changes or withdraws them.
Connected accounts. When you or your users connect a mailbox (Gmail, Microsoft 365/Exchange, or IMAP), you authorize the Service to access, sync, display, send, and manage email from that account, solely to provide the mailbox features inside the Service. You represent that you have the authority to connect each account you connect. You may disconnect a mailbox in the app or revoke our access in the provider's security settings at any time. Connecting an account is your choice, and your use of the provider remains subject to its own terms (e.g., the Google Terms of Service or the Microsoft Services Agreement).
8. Your Data
You retain all rights to the data you and your users put into the Service (quotes, shipments, customer records, emails, documents — "Customer Data"). You grant us the licence needed to host, process, transmit, and display Customer Data to operate the Service, including processing by the sub-processors listed in the Privacy Policy (for example, sending message text to an AI provider to power AI features). You are responsible for having the necessary rights to the data you upload, including your own customers' personal data.
Customer Data is isolated per workspace: it is never shared with or visible to other companies using the Service, and a person invited by more than one company has separate access to each workspace. We treat Customer Data as your confidential information and disclose it only as needed to operate the Service (including to those sub-processors), as required by law or valid legal process, or with your consent.
Employee activity data. The Service records how long each of your users had the application open and in active use, on which kind of device, how many changes they saved, and when they were last active. Section 1 of the Privacy Policy describes exactly what is recorded and what is not — in particular, it measures activity inside the Service only, with no screenshots, no keystroke capture, and no visibility of anything outside the application.
You are the controller of this data. You decide which of your managers may view it and whether your users may view their own figures, using the permissions in the Service. You are responsible for informing your users that this data is recorded and for meeting any notice, consent, consultation, or works-council obligations that apply where they work. We provide the measurement and the access controls; we do not notify your users on your behalf, and we do not use this data for any purpose other than providing the Service to you.
9. Data Export, Retention, and Deletion
You may request an export of your Customer Data in a standard machine-readable format at any time, including after cancellation. We do not automatically delete Customer Data after cancellation; we retain it so you can return, unless you request deletion in writing, in which case we will delete it within a reasonable period except where retention is legally required.
10. Availability and Support
We aim for high availability but do not guarantee uninterrupted service; maintenance and factors beyond our control (including third-party providers, internet infrastructure, and force majeure events) can cause downtime. We will try to give advance notice of scheduled maintenance when practicable. Support is provided in-app and by email during business hours. No specific SLA applies unless separately agreed in writing.
11. Warranties Disclaimer
The Service is provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service is error-free, that tracking or AI outputs are accurate or complete, or that the Service meets your regulatory obligations. AI-assisted outputs and third-party tracking data are aids, not advice — verify before relying on them commercially. You remain responsible for having qualified personnel review AI-generated content before it is used in business operations or shared with your customers.
12. Limitation of Liability
To the maximum extent permitted by law: (a) neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill; and (b) our total aggregate liability arising out of or related to the Service is limited to the greater of the amounts you paid us in the 12 months before the event giving rise to the claim or one hundred US dollars (US $100). These limits do not apply to your payment obligations, your breach of Section 6, or liability that cannot be limited by law. You acknowledge that our pricing reflects this allocation of risk and that we would not provide the Service without these limits.
13. Indemnification
You will defend and indemnify us — including our officers, directors, employees, and agents — against third-party claims, and the resulting damages, costs, and reasonable attorneys' fees, arising from Customer Data, your breach of these Terms, your violation of a third-party service's terms or of applicable law, or your unlawful use of the Service. We may assume control of the defence of any claim you indemnify, in which case you will cooperate with us. We will defend and indemnify you against third-party claims that the Service as provided by us infringes their intellectual property rights, provided you promptly notify us and let us control the defence.
14. Suspension and Termination
We may suspend or terminate access for material breach (including Sections 5 and 6), for non-payment as described in Section 4.4, or where required by law. You may terminate by cancelling. Sections 2, 6, 8, 9, 11, 12, 13, and 16 survive termination.
15. Changes to These Terms
We may update these Terms. For material changes, the workspace owner will be asked to review and accept the new version before continuing to use the Service; the new version applies from acceptance (or from the next renewal if the owner does not log in). If the owner does not accept, the subscription may be cancelled at the end of the current paid period.
16. Governing Law and Venue
These Terms are governed by the laws of the State of California, USA, excluding its conflict-of-law rules. Disputes shall be resolved exclusively in the state and federal courts located in Los Angeles County, California, and each party consents to that jurisdiction. To the fullest extent permitted by law, each party waives any right to a trial by jury in any dispute arising out of or related to these Terms. Nothing in this section prevents either party from seeking injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information. Except for payment obligations, any claim arising out of or related to these Terms must be filed within one (1) year after it arose, to the extent such a limitation is permitted by law.
17. Contact
DO IT ALL SOFT · 910 Lorinda Dr, Glendale, CA 91206, USA · legal@doitallsoft.com